Repository

Terms of Operation

Current version of the Terms of Operation
Current version of the Appendix to the Terms of Operation

Amendments No. 1 to the Terms of Operation of the Qualified Trust Service Provider monobank | Universal Bank JSC, V2 dated 25.08.2025
Amendments No. 1 to the Appendix to the Terms of Operation of the Qualified Trust Service Provider monobank | Universal Bank JSC, V1 dated 25.08.2025
Terms of Operation of the Qualified Trust Service Provider, V1 dated 20.11.2024
Appendix to the Terms of Operation of the Qualified Trust Service Provider monobank | Universal Bank JSC

Permits and Certificates

International certificate ISO/IEC 27001:2022
International certificate of conformity of the electronic identification scheme
International certificate of compliance with Ukrainian legislation
International certificate of compliance with EU legislation
Expert opinion on the cryptographic module "OLYMP" (cryptographic information protection tool)
Expert opinion on the cryptographic module "OLYMP" (qualified electronic signature tool)
Expert opinion on the cryptographic protection tool DIAMOND in the field of cryptographic information protection
Expert opinion on the cryptographic protection tool DIAMOND
Expert opinion on the cryptographic protection tool (3DA CA CLIENT)
Expert opinion on the software of the CA hardware and software complex (CA_3DA)

Agreements

Public agreement on the provision of qualified trust services
Application for accession to the Public agreement on the provision of qualified trust services in the monobank app
Application for accession to the Public agreement on the provision of qualified trust services
Application for changing the status of a qualified electronic signature certificate
Application for accession of an authorized representative (head) of a legal entity to the Public agreement on the provision of qualified trust services of monobank
Application for accession of a representative of a legal entity (who does not have the powers of a head; the head's application form is defined in Appendix 4) to the Public agreement on the provision of qualified trust services
Application for accession to the Public agreement on the provision of qualified trust services in terms of creating an electronic seal
mono Power of Attorney form
Application for changing the status of a qualified electronic seal certificate of a legal entity / or an electronic signature certificate of a representative of a legal entity
Application for accession of a sole proprietor to the Public agreement on the provision of qualified trust services in terms of creating a PRRO (electronic cash register) electronic seal

Personal Data Processing

Personal data protection policy
Notice to the personal data subject on the processing of personal data
Personal data protection policy for visitors of the website https://ca.monobank.ua

Regulatory Acts in the Field of Electronic Trust Services

President of Ukraine

On the Regulation on the procedure for cryptographic protection of information in Ukraine

Verkhovna Rada of Ukraine

Law of Ukraine "On Electronic Identification and Electronic Trust Services"
Law of Ukraine "On Electronic Documents and Electronic Document Management"
Law of Ukraine "On Personal Data Protection"
Law of Ukraine "On Prevention and Counteraction to Legalization (Laundering) of Proceeds from Crime, Financing of Terrorism and Financing of the Proliferation of Weapons of Mass Destruction"
Civil Code of Ukraine

Cabinet of Ministers of Ukraine

Resolution of 28.06.2024 No. 764 "Certain Issues of Electronic Identification and Electronic Trust Services"
Resolution of 13.09.2024 No. 1062 "On Approval of the Procedure for Conformity Assessment in the Fields of Electronic Identification and Electronic Trust Services"
Resolution of 16.11.2016 No. 821 "Certain Issues of Licensing of Business Activities in the Provision of Services in the Field of Cryptographic Information Protection (Except Electronic Digital Signature Services) and Technical Information Protection According to the List Determined by the Cabinet of Ministers of Ukraine"
Resolution of 27.01.2010 No. 55 "On Regulating the Transliteration of the Ukrainian Alphabet into Latin Characters"
Resolution of 23.07.2024 No. 842 "On Approval of the List of Documents and Electronic Data Obtained in Connection with the Provision of Electronic Trust Services That Are Subject to Permanent Storage, and the Procedure for Transferring the Servicing of Users of Electronic Trust Services with Whom a Qualified Trust Service Provider Terminating Its Qualified Trust Services Has Concluded Agreements on the Provision of Qualified Trust Services to Another Qualified Trust Service Provider"
Resolution of 12 December 2023 No. 1298 "On Approval of Requirements for Formats of Advanced Electronic Signatures and Seals Used for the Provision of Electronic Public Services, and Requirements for the Creation and Verification of Advanced Electronic Signatures and Seals Based on Qualified Public Key Certificates"
Resolution of 28 February 2025 No. 226 "On Approval of the Procedure for Assessing the Risks and Consequences of Unlawful Use or Substitution of Identification Data of Users of Electronic Identification Services and Informing the Supervisory Authority about the Provision of Electronic Trust Services Using Electronic Identification Means"
Resolution of 16 May 2025 No. 577 "On Approval of the Technical Regulation on Requirements for Electronic Identification Means in the Context of an Electronic Identification Scheme and Procedures Applied to Determine the Level of Assurance of Electronic Identification Means"
Resolution of 11 June 2025 No. 689 "On Approval of Requirements for the Issuance of Digital Identity Wallets"
Resolution of 27 February 2024 No. 218 "On Approval of the Procedure for Maintaining the List of Electronic Identification Schemes and Digital Identity Wallets"
Resolution of 3 November 2023 No. 1150 "On Approval of the Regulation on the Integrated Electronic Identification System"
Resolution of 14 November 2023 No. 1198 "Certain Issues of Recognition of Foreign Public Key Certificates and Electronic Signatures, and of Using the Information and Communication System of the Central Certification Authority to Ensure Recognition in Ukraine of Electronic Trust Services and Foreign Public Key Certificates Used in the Provision of Legally Significant Electronic Services in the Course of Interaction between Entities of Different States"
Resolution of 1 August 2023 No. 798 "On Approval of the Procedure for Using Electronic Trust Services in State Authorities, Local Self-Government Bodies, and State-Owned Enterprises, Institutions and Organizations"

National Bank of Ukraine

Resolution of 19.09.2019 No. 116 "On Approval of the Regulation on Qualified Trust Service Providers Included in the Trusted List upon Submission of the Certification Center"
Resolution of 28.09.2017 No. 95 "On Approval of the Regulation on the Organization of Information Security Measures in the Banking System of Ukraine"
Resolution of 24.12.2019 No. 153 "On Approval of the Regulation on Time Synchronization in Hardware and Software Complexes of Qualified Trust Service Providers Included in the Trusted List upon Submission of the Certification Center"
Resolution of 17.03.2020 No. 32 "On Approval of the Regulation on the BankID System of the National Bank of Ukraine"
Resolution of 19.05.2020 No. 65 "On Approval of the Regulation on Financial Monitoring by Banks"
Resolution of 10.05.2016 No. 311 "On Approval of the Regulation on the Organization of Internal Audit in Banks of Ukraine and Banking Groups"
Resolution of 20.12.2023 No. 172 "On Approval of the Regulation on the Use of Electronic Signatures and Electronic Seals"

Other

Order of the Ministry of Digital Transformation of Ukraine of 06.04.2024 No. 54 "On Approval of the Form of the Plan for Termination of Qualified Trust Services", registered with the Ministry of Justice of Ukraine on 23 April 2024 under No. 588/4193
Order of the Ministry of Digital Transformation of 12.01.2024 No. 5 "On Approval of the Requirements for Lists of Certified Qualified Electronic Signature or Seal Tools", registered with the Ministry of Justice of Ukraine on 13 March 2024 under No. 374/41719
Order of the Ministry of Digital Transformation of 18.01.2024 No. 11 "On Certain Issues of Activity and Development in the Fields of Electronic Identification and Electronic Trust Services", registered with the Ministry of Justice of Ukraine on 5 February 2024 under No. 180/41525